Frequently Asked Questions

You can contact support anytime by sending us a message with your questions or help.

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There is no campaign management that you need to do as an agent.  We have designed our automated email campaign with dynamic campaign logic built-in.

When one of your email subscribers is on the “lead follow up” campaign and you convert them into a customer, you enter the customer name and the policy information in the Lead Squeezer Instant Add form.  This will trigger the client retention campaign and automatically stop the “lead follow up” campaign for that subscriber.

There are two ways to add contacts to your drip campaign.

  1. Bulk upload.  You upload your contacts here with this link and we will add them to your campaign contact list.
  2. Instant add.  You were provided a unique “Instant Add” link that allows you to instantly add contacts one a time to your campaign.  If you missed placed the link, contact customer support and we’ll email it to you.

Watch the videos on how to upload.

To change your email signature info simply complete the Email Signature form and we’ll take care of it for you.  Change Email Signature

If you forget your password you can request a new password by clicking on “forgot password” at the log in screen.

 

If you would like to change your password visit your Account Page and then select Profile.  Within our account profile you can update your password.

We are sorry to see you go.  To cancel your monthly subscription send customer support a message canceling your service.  Upon canceling your service we will deactivate your account and hold it for 14 days should you change your mind you can easily start up again.  After 14 days all your contacts and drip campaign will be Deleted permanently from Lead Squeezers.

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We utilize multiple email server platforms to deliver your emails to your contacts. The providers we use are professional-level email service providers.

Email deliverability is important which is why we use only professional level providers.  Email service providers that offer a free level of service tend to attract a lot of bad emailers which can affect your email reputation and have your emails land in the spam box.

We make every effort possible to make sure your email lands in the inbox and not the spam box.

Our entire system has been developed to have the highest deliverability rate.  There are many things to take into consideration when developing an email marketing campaign.

We don’t allow our users to upload junk email list as we take careful measures to maintain a high email reputation with opt-in data only.

We are careful to not use words that are known to be spam triggers and many of our emails are most text.  Emails with images are more likely to get picked up and flagged which can land in the spam box.

Every time you upload your opt-in contact list we run the list through our system to make sure the contact emails are deliverable.  This helps us maintain a good email deliverability reputation.

All of the emails that we have professionally written have been run through a spam filter test to ensure the highest deliverability. 

Apache SpamAssassin is the #1 Open Source anti-spam platform giving system.

It uses a robust scoring framework and plug-ins to integrate a wide range of advanced heuristic and statistical analysis tests on email headers and body text including text analysis, Bayesian filtering, DNS blocklists, and collaborative filtering databases.

All of the Lead Squeezer emails are less than a 5 which is Good to send.  We strive to maintain our content between 1.5 to 3 on the scale.

 

We make every effort possible to make sure your email lands in the inbox and not the spam box.

Every time you upload your opt-in contact list we run the list through our system to make sure the contact emails are deliverable.  This helps us maintain a good email deliverability reputation.

Occasionally, we will send you a scrubbed file results report on a file that was recently processed.  See the sample below. The average file we receive is 92% valid emails.  This will vary depending on the lead source and the age of your data.

Here are additional details on what we scrub and flag.  We maintain a very high deliverability to continue to deliver great results for our subscribers. We’ll typically send you a report when we see anything below 90% to give you a heads up.

Results: the following are definitions of the occasional report we’ll send you when necessary.  

Valid Emails
It means that these emails are correct and you can send emails to these addresses. They are ready to accept any incoming email. Happy days!

Invalid Emails
It means that the emails you provided are not responsive. Therefore, emailing them is not recommended as it may result in a hard bounce. And we don’t want you to face that!

Domain invalid
It means that the email addresses in this category have an invalid domain; for instance, Yahoo.com Could be spelled as yahooo.com or yahio.com. So, these addresses are incorrect, and sending them an email will result in a hard bounce. Definitely not recommended!

Role-Based Accounts
In this category, the emails separate due to the nature of the email. Role-based emails link to a specific department or group of people; Such as sales, support, care, etc. So, sending emails to them is OK, but most of the time they have auto-replies. Be aware!

Disposable Emails
Disposable emails are temporary email accounts. Various websites offer emails that expire in 20 to 30 minutes. So, sending emails to these accounts will result in a bounce back. Don’t waste your time emailing them!

Spam
Spam emails link to junk mail, or their domains are greylisted. Sending emails to them is not a good idea. Do not proceed!

Catchall Emails
A catchall email is an email account that collects all the mail sent to a domain name. Any misspelled email sent to recipients at your domain will be “caught” by catchall email. Suppose an email addressed to max@mydomain.com is sent to matthew@mydomain.com; the email will end up in the catchall account and will not get bounced back. It will get delivered on the domain. Note – We do not recommend sending emails to catchall accounts, if you have been sending and communicating in the past, only then you should send emails to them.

How do I retrieve a list of my contacts or subscribers?

Simply submit a contact support message letting us know that you would like a list of your subscribers.  We will provide you a complete list, in a CSV file format, of subscribers and those that have unsubscribed.

Each campaign is design with the right number of emails to do its job.

A prospect lead campaign will have several more emails in a shorter period of time to capture the attention and get your name top of mind while they are thinking about life insurance.  After 30 days if they have not taken action we scale back the number of emails to maintain and educate the contact and keep you top of mind.

The customer retention campaign is designed to anchor the business you wrote and encourage referrals.  The email schedule is designed to deliver the right message at the right time.  For example, after you wrote a policy the first email the client will receive is a thank you email.

All of your prospects and customers will receive the holiday message and birthday emails.  This alone is extremely powerful as less than 10% of life insurance agents do this consistently.

To update your credit card billing click here to a secure credit card authorization form.

Note: You will need to log in to your Lead Squeezers account to view and update this form.

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